Salon Policies

Bright Puppy – Grooming Salon Policies

At Bright Puppy, our priority is to provide a safe, comfortable, and enjoyable experience for pets and their families. To ensure the best service for everyone, please review our salon policies before your visit.

1. Appointment Booking

Booking Options: Appointments may be scheduled online, by phone, or in person. We recommend booking in advance to secure your preferred time slot.
Confirmation: You will receive a confirmation text or email after booking. Please notify us immediately if there are any errors.
Walk-Ins: Walk-ins are welcome when available, but scheduled appointments will always take priority.

2. Cancellations & Rescheduling

Notice Required: A minimum of 24 hours notice is required for cancellations or rescheduling.
Late Cancellations: Cancellations made with less than 24 hours’ notice may be subject to a $20 cancellation fee.
No-Shows: Clients who fail to show up without notice may be charged the full service fee.

3. Late Arrivals

Grace Period: We allow a 10-minute grace period. After that, your appointment may be shortened or rescheduled.
Fees: Late arrivals may incur a $10 late fee or require rescheduling.

4. Health & Safety

Vaccinations: Pets must be up-to-date on core vaccinations (rabies, distemper/parvo, bordetella). Proof may be requested.
Health Conditions: Please inform us of any medical conditions, allergies, or behavioral concerns prior to the appointment.
Fleas/Ticks: If fleas or ticks are discovered, optional treatment can be applied for an additional $15 charge.
Aggressive/Anxious Pets: For safety reasons, we may stop or decline service if a pet becomes overly aggressive or stressed.

5. Grooming Process

Consultation: On your first visit, we will discuss your pet’s grooming history, needs, and preferences.
Mats & Tangles: Severely matted coats may require shaving for your pet’s comfort. Additional charges may apply for excessive de-matting.
Handling: All groomers are trained to work with patience and care. Your pet’s well-being always comes first.

6. Payment

Accepted Methods: Cash, major credit/debit cards, and digital payments (Apple Pay, Google Pay, etc.) are accepted.
Deposits: A 20% deposit may be required for new clients or large/multiple bookings.
Pricing: Prices vary depending on breed, size, coat condition, and service requested. A final quote will be provided at check-in.

7. Pick-Up & Drop-Off

Timely Pick-Up: Pets should be picked up promptly when grooming is completed. A $10/hour fee may apply for late pick-ups.
Communication: Please notify us in advance if you are delayed for pick-up.

8. Delivery & Transportation (if applicable)

Arrangements: For pet delivery services, clients are responsible for providing accurate addresses and contact details.
Responsibility: Bright Puppy works with trusted transport partners, but is not liable for delays caused by carriers or unforeseen travel issues.

9. Satisfaction Guarantee

Feedback: Your satisfaction matters to us. Please notify us within 24 hours if you have any concerns, and we will do our best to address them.
Refunds: Refunds or credits are provided at our discretion and may be applied to future services.

10. Salon Etiquette

Leashes & Carriers: Pets must arrive on a leash or in a carrier.
Children: Children are welcome but must be supervised at all times.
Behavior: Aggressive or overly disruptive pets may require rescheduling or special handling.

11. Emergency Policy

Veterinary Care: In case of an emergency, we will attempt to contact you immediately. If necessary, we will seek veterinary care. Clients are responsible for associated costs.

12. Changes to Policies

Bright Puppy reserves the right to update these policies at any time. Updates will be posted on our website or communicated via email.

13. Contact Us

For questions about these policies or to schedule an appointment, please contact us:

📧 Email: hello@bpuppy.us
📞 Phone: 407-968-3477

Salon Policies

Bright Puppy – Grooming Salon Policies At Bright Puppy, our priority is to provide a safe, comfortable, and enjoyable experience for pets and their families. To ensure the best service for everyone, please review our salon policies before your visit. 1. Appointment Booking

Booking Options: Appointments may be scheduled online, by phone, or in person. We recommend booking in advance to secure your preferred time slot.

Confirmation: You will receive a confirmation text or email after booking. Please notify us immediately if there are any errors.

Walk-Ins: Walk-ins are welcome when available, but scheduled appointments will always take priority.

2. Cancellations & Rescheduling

Notice Required: A minimum of 24 hours notice is required for cancellations or rescheduling.

Late Cancellations: Cancellations made with less than 24 hours’ notice may be subject to a $20 cancellation fee.

No-Shows: Clients who fail to show up without notice may be charged the full service fee.

3. Late Arrivals

Grace Period: We allow a 10-minute grace period. After that, your appointment may be shortened or rescheduled.

Fees: Late arrivals may incur a $10 late fee or require rescheduling.

4. Health & Safety

Vaccinations: Pets must be up-to-date on core vaccinations (rabies, distemper/parvo, bordetella). Proof may be requested.

Health Conditions: Please inform us of any medical conditions, allergies, or behavioral concerns prior to the appointment.

Fleas/Ticks: If fleas or ticks are discovered, optional treatment can be applied for an additional $15 charge.

Aggressive/Anxious Pets: For safety reasons, we may stop or decline service if a pet becomes overly aggressive or stressed.

5. Grooming Process

Consultation: On your first visit, we will discuss your pet’s grooming history, needs, and preferences.

Mats & Tangles: Severely matted coats may require shaving for your pet’s comfort. Additional charges may apply for excessive de-matting.

Handling: All groomers are trained to work with patience and care. Your pet’s well-being always comes first.

6. Payment

Accepted Methods: Cash, major credit/debit cards, and digital payments (Apple Pay, Google Pay, etc.) are accepted.

Deposits: A 20% deposit may be required for new clients or large/multiple bookings.

Pricing: Prices vary depending on breed, size, coat condition, and service requested. A final quote will be provided at check-in.

7. Pick-Up & Drop-Off

Timely Pick-Up: Pets should be picked up promptly when grooming is completed. A $10/hour fee may apply for late pick-ups.

Communication: Please notify us in advance if you are delayed for pick-up.

8. Delivery & Transportation (if applicable)

Arrangements: For pet delivery services, clients are responsible for providing accurate addresses and contact details.

Responsibility: Bright Puppy works with trusted transport partners, but is not liable for delays caused by carriers or unforeseen travel issues.

9. Satisfaction Guarantee

Feedback: Your satisfaction matters to us. Please notify us within 24 hours if you have any concerns, and we will do our best to address them.

Refunds: Refunds or credits are provided at our discretion and may be applied to future services.

10. Salon Etiquette

Leashes & Carriers: Pets must arrive on a leash or in a carrier.

Children: Children are welcome but must be supervised at all times.

Behavior: Aggressive or overly disruptive pets may require rescheduling or special handling.

11. Emergency Policy

Veterinary Care: In case of an emergency, we will attempt to contact you immediately. If necessary, we will seek veterinary care. Clients are responsible for associated costs.

12. Changes to Policies

Bright Puppy reserves the right to update these policies at any time. Updates will be posted on our website or communicated via email.

13. Contact Us For questions about these policies or to schedule an appointment, please contact us: 📧 Email: hello@bpuppy.us 📞 Phone: 407-968-3477

Bright Puppy – Grooming Salon Policies

At Bright Puppy, our priority is to provide a safe, comfortable, and enjoyable experience for pets and their families. To ensure the best service for everyone, please review our salon policies before your visit.

1. Appointment Booking

13. Contact Us

For questions about these policies or to schedule an appointment, please contact us:

📧 Email: hello@bpuppy.us
📞 Phone: 407-968-3477